Shipping & Returns

1. Where we ship

We currently ship to residential and commercial addresses in the following regions:

• European Union (27 member states): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
• EEA & EFTA: Iceland, Liechtenstein, Norway.
• United Kingdom (including Northern Ireland).
• Switzerland.
• North America: United States (contiguous 48 states), Canada.
• Asia-Pacific: Australia, New Zealand, Japan, Singapore, South Korea, Hong Kong SAR, Taiwan.

We do not yet ship to PO boxes, freight forwarders, or to countries subject to EU/UK/US export restrictions. If your country is not listed, contact us and we will try to accommodate.

2. Shipping options & prices

Pricing is shown in EUR (€) and is exclusive of VAT for business-to-business transactions. For consumer orders within the EU, VAT is calculated at checkout based on the destination country.

3. Processing & delivery times

• Orders placed before 14:00 CET on a business day are picked and packed the same day.
• Orders placed after 14:00, on weekends or public holidays are processed the next business day.
• During promotional campaigns (Black Friday, holiday season) processing may take an additional 1–2 business days.
• Delivery time is in addition to processing time. ETA is measured from the moment your order leaves our warehouse, not from the moment of purchase.
• Remote areas, islands and postcodes requiring special handling may take an additional 2–4 business days.

4. Order tracking

Every order receives a tracking link by email as soon as it leaves our warehouse. If you do not receive it within 48 hours of ordering, please check your spam folder, then contact us at yoky@huayi-hightech.com with your order number (format: HY-YYYY-XXXXXX).

5. Customs, VAT & duties

• EU consumers: VAT is included in the displayed price. No additional import duties apply for intra-EU shipments.
• UK & Switzerland: Prices are shown exclusive of local VAT/import duties, which are calculated and collected at checkout where possible. If duties are due on arrival, they are payable by the recipient.
• US & Canada: Import duties, GST/HST and brokerage fees may apply and are the responsibility of the recipient. HUAYI CleanTech cannot mark orders as gifts or alter the declared value.
• For business buyers holding a valid EU VAT ID, prices are shown ex-VAT and can be quoted ex-works on request.

6. 30-day return policy

You have the right to return any product purchased from HUAYI CleanTech within 30 calendar days of the day you (or the person indicated by you) take physical possession of the goods. The right of return is granted in addition to, and does not affect, your statutory rights (see section 10).

To qualify for a return under this policy:

• The product must be in its original condition, with all accessories, manuals and packaging included.
• The product must not show signs of heavy use, damage, staining or modification.
• For hygiene reasons, filters that have been used and consumable cleaning solutions that have been opened cannot be returned.
• Free gifts, gift-with-purchase items and bundled accessories must be returned together with the main product.

7. How to start a return

1. Email yoky@huayi-hightech.com with your order number and the products you wish to return. We reply within one business day with a return merchandise authorisation (RMA) number and a prepaid return label for EU/UK orders.
2. Pack the product securely in its original box, include the RMA form, and drop the parcel at any carrier point listed on the return label.
3. Keep the tracking receipt until your refund is confirmed.

For orders shipped outside the EU/UK, return shipping is at the customer's expense unless the item is damaged, defective or incorrect (see section 9).

8. Refunds & timing

• Refunds are issued to the original payment method within 7 business days of the returned parcel arriving at our warehouse.
• Your bank or card issuer may take an additional 3–10 business days to show the refund on your statement.
• Original outbound shipping costs are refunded only if the return is due to our error (see section 9).
• For orders paid by cash on delivery, refunds are issued by bank transfer; we will ask for your IBAN/BIC.

9. Damaged, defective or wrong items

If your product arrives damaged, defective or is the wrong item, please:

1. Take a clear photo of the parcel, the product and the issue within 48 hours of delivery.
2. Email the photos, your order number and a short description to yoky@huayi-hightech.com.

We will arrange a free return, a replacement, a repair or a full refund at your option, and cover all return shipping costs. This does not affect your statutory rights.

10. EU right of withdrawal

Consumers in the European Economic Area, the United Kingdom and Switzerland have a statutory right of withdrawal under, respectively, Directive 2011/83/EU (implemented in each member state), the UK Consumer Contracts Regulations 2013 and Swiss law. The statutory period is 14 days from the day you take possession of the goods. HUAYI CleanTech voluntarily extends this period to 30 days as set out in section 6, giving you more time to try the product at home.

To exercise the right of withdrawal, you must inform us (yoky@huayi-hightech.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

To: HUAYI CleanTech — yoky@huayi-hightech.com

I hereby give notice that I withdraw from my contract of sale of the following goods:
— Order number: HY-______-______
— Ordered on: ____ / ____ / ______
— Received on: ____ / ____ / ______
— Customer name: ____________________
— Customer address: __________________

Signature (only if this form is notified on paper):
____________________
Date: ____ / ____ / ______
          

11. Contact

Questions about shipping or returns? Reach out:

• Email: yoky@huayi-hightech.com
• Contact form: Contact us
• Phone (Mon–Fri, 9:00–18:00 CET): listed in your order confirmation email