1. Overview
This Limited Warranty is provided by Ningbo Huayi Electronic Co., Ltd., trading as HUAYI CleanTech, for the cordless vacuums, stick vacuums, handheld vacuums, carpet cleaners and genuine accessories sold under the HUAYI CleanTech brand. It applies to products purchased directly from huayi-cleantech.com or from an authorised HUAYI CleanTech reseller, in the European Economic Area, the United Kingdom and Switzerland.
Nothing in this policy excludes, restricts or otherwise affects your statutory rights as a consumer under EU Directive 2019/771 (Sale of Goods), the UK Consumer Rights Act 2015, or the equivalent local law in your country of residence.
2. What is covered
HUAYI CleanTech warrants that, during the warranty period, the product will be free from defects in materials and workmanship under normal household use in accordance with the user manual. "Defect" means a failure of the product to perform its advertised functions arising from a manufacturing or material flaw, not from external causes.
If a covered defect occurs, HUAYI CleanTech will, at its option:
- repair the product free of charge using new or refurbished parts,
- replace the product with a new or refurbished unit of identical or equivalent specification, or
- refund the original purchase price (less any usage-based depreciation, where permitted by local law).
3. What is not covered
The Limited Warranty does not cover:
- Normal wear and tear (battery capacity loss, brushes, wheels, dust cups, scratched housings).
- Consumables such as filters and cleaning solutions, which have a separate 12-month warranty.
- Damage caused by accident, misuse, abuse, neglect, or use not in accordance with the user manual (including using the unit on construction dust, water in volumes exceeding the dust cup's capacity, or with non-HUAYI accessories).
- Damage caused by attempted repair, disassembly or modification by anyone other than HUAYI CleanTech or an authorised service partner.
- Cosmetic damage that does not affect functionality (scratches, dents, discolouration).
- Products purchased from unauthorised resellers, second-hand channels or without a valid proof of purchase.
- Loss or damage caused by force majeure, including but not limited to lightning, flood, fire and pest damage.
- Commercial or rental use of a product marketed and labelled for household use.
4. Warranty periods by category
| Product | Warranty period | Coverage |
|---|---|---|
| K-906 Cordless Vacuum Cleaner | 24 months from delivery date | Defects in materials & workmanship |
| K-21B Stick Vacuum Cleaner | 24 months from delivery date | Defects in materials & workmanship |
| K-908 Handheld Vacuum Cleaner | 24 months from delivery date | Defects in materials & workmanship |
| K-22D Portable Carpet Cleaner | 24 months from delivery date | Defects in materials & workmanship |
| HEPA filter & accessory kit (ACC-01) | 12 months from delivery date | Defects in materials & workmanship |
| Battery packs (sold separately) | 12 months or 300 charge cycles, whichever comes first | Defects & capacity below 60% of rated |
The battery inside your machine is covered for the full 24-month warranty of the host product. A standalone replacement battery, if purchased separately, follows the 12-month rule above.
5. How to make a claim
- Have your proof of purchase ready — order number (format
HY-YYYY-XXXXXX) or invoice. - Email us at yoky@huayi-hightech.com with a short description of the issue, the model number, and 1–3 photos or a short video showing the fault.
- Our warranty team will reply within 2 business days with a diagnostic assessment, a returns label (if needed) and the next steps.
- Send the product to our authorised service centre. Do not ship anything before receiving an RMA number.
6. How we resolve claims
- For defects confirmed within the first 30 days: we cover all return shipping costs and offer a replacement or full refund at your option.
- For defects confirmed between months 1 and 24: we cover the cost of return shipping, repair or replacement, and outbound shipping of the repaired or replaced unit.
- If a unit is replaced, the original warranty period continues from the original delivery date — it does not reset.
- If the same model is no longer available, we offer an equivalent or superior product, or a pro-rated refund based on the original purchase price and time of use.
Where a defect is found but is not covered by this warranty (for example, accidental damage), we will provide a transparent, no-obligation repair quote. You decide whether to proceed.
7. Spare parts & repairability
HUAYI CleanTech commits to keeping spare parts available for the K-906, K-21B, K-908 and K-22D product families for at least 5 years after the last unit is shipped. Commonly replaced parts (filters, batteries, brushes, wheels, dust cups) are listed in our Accessories category. This commitment supports the EU Right to Repair Directive (Directive (EU) 2024/1799) and equivalent national legislation.
8. Transferability
This Limited Warranty is tied to the product, not the original purchaser. If you receive a HUAYI CleanTech product as a gift or resell it privately within the warranty period, simply forward the original proof of purchase to the new owner; the remaining coverage is preserved.
9. Statutory consumer rights
This Limited Warranty is in addition to, and does not affect, your mandatory statutory rights. In particular, under EU Directive 2019/771 and the UK Consumer Rights Act 2015, you are entitled to a remedy from the seller if the goods are not of satisfactory quality, not fit for purpose or not as described. Remedies include repair, replacement, price reduction or rescission of the contract, depending on the circumstances.
10. Contact
- Warranty email: yoky@huayi-hightech.com
- Subject line format:
Warranty Claim — Order HY-_____ — Model K-_____ - Postal: HUAYI CleanTech — Warranty Office, No. 6, Jinlong Road, Taoyuan Street, Ninghai, Ningbo, China
- Form: Contact us (select topic "Warranty claim")